Setting up & using MiCollab desktop app (Softphone)

Initial setup

As part of the setup work to enable you to use a softphone, you will have received some emails from noreply@mitel.easydeploy.net. The email with your extension number + the * symbol in the subject (rather than 'none') is the email you need, as it is required for the initial setup of the softphone application (Micollab)

The first step is to open up the Micollab app and accept the T&Cs. You'll then be presented with a text box asking for an Authentication Key. This Authentication Key is what is displayed toward the bottom of the email, on the line that begins 'Please use the following key'

Paste the authentication key and click Login. At this point, it may also ask you for a password. This password is just the pin you use to log into your desk phone

The app should then be logged in after this, and you'll be presented with a display like the below. If you click on the icon of your name in the top right, you should see the softphone slider set to on. If you are in the office, set this to the 'off' position

Note - If you see something like the below with the Softphone slider disabled, it means there has been a setup problem. Please contact IT support in the usual way if this is the case

Using the MiCollab desktop app

When at home, you'll need the Softphone slider set to on and you'll need Availability (directly above) set to 'Working from home'. This will notify our phone system that incoming calls should be routed to the laptop. When the workday is over and it's time to log out of the softphone, just turn the Softphone slider back to the off position and set Availability back to 'In the office'

When you return to the office, simply log into your desk phone as normal