How to Change your Network (laptop) Password

Please follow these instructions to reset your network/laptop login password. 

Note: You must be in a regional office or connected to the VPN in order for this to work. Please see https://storyhomes.freshdesk.com/a/solutions/articles/42000088096 if you are unsure of how to connect to the VPN

If you have forgotten your password completely and cannot log in, please contact the IT Team who will be able to reset your password on your behalf

When you are logged on to your laptop, press Ctrl+Alt+Del on your keyboard. You will be presented with a screen like below. 

Click on ‘Change a password‘

 Now you will see a screen as shown below. Make sure that the top field shows ‘storyhomes\yourusername‘,

Complete the  ‘Old Password‘, ‘New Password‘ and ‘Confirm Password‘ fields. Then click on the arrow pointing right. The Old Password will be the one you currently use

Note: If you've been sent a temporary password, the Old password will be this and not what you've been previously using

Note: Your new password must meet the minimum complexity requirements below:

• Must Not contain your user account name or parts of your full name that exceed two consecutive characters
• Be at least 8 characters in length
• Contain characters from three of the following four categories:
  • Uppercase characters (A through Z)
  • Lowercase characters (a through z)
  • Numbers (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %)

If the new password meets the requirements you will see a message stating that you have successfully changed your password, as seen here:

If the password does not meet the requirements you will see this message:

You will have to go back & enter a password that meets our complexity requirements

Once you have changed your password, you may be prompted on a few systems such as Outlook & Teams for your new password, as this password is linked to several Microsoft systems. This will also change your password on Cascade 

If you have any issues changing your password, please contact IT Support on 01228 891619 and we’ll be happy to help.